Engagement is a commitment to something; in my opinion. As referred to the Oxford online dictionary, engagement is a formal agreement to get married; with further searching of the former, marry is to join together and combine harmoniously. As such, there should be element of responsibility, commitment and companion to another party.
On the 7th and 8th of May, I'm assigned to join an employee engagement training in Concord Hotel, Kuala Lumpur. In another words, I'm 'married' to a company. It is my first visit to the hotel as well as Hard Rock Cafe which situated just beside the hotel. As usual, I had a rather pleasant journey of training as I can have a slight break from my workplace and reinforcement to my job.
Some screen shots from my training ballroom and accommodation room
Positive reinforcement and values are often shared in training. It can motivate one to perform better in their job. This is an employee engagement training thus the training contents would be related to the intra-organisational matters. Elements such as organisation's vision, mission and core values are being emphasized and focused on. It is important to inform and acknowledge the newly confirmed staff on their responsibility towards the progress and growth of the organisation. It is a way from the organisation that they value and aware of the existence of these newly confirmed staff. Such training brings optimistic effects to both, organisation and employee. Employee able to feel that they are being recognised and being apart of the big family which may contributed to further commitment in performing their job. Organisation benefits when their employees are motivated and show enthusiasm in their job.
Several modules are allocated in the training such as communication, customer service and business excellence. As the training is provided by an organisation from servicing industry so customer service are their 'number one' priority. Each and everyone who works for a servicing organisation should have and uphold proper customer service, even though there's a department titled 'Customer Service' which solely handles customers' doubt and inquiries. Business excellence is where every departments and units in an organisation working along hand in hand to contribute the company's goal and vision whereby teamwork no longer the only method to achieve them.
The employee engagement training last for 1 and half a day. Just to share some screen shots of my leisure activities besides than the training.
Dinner in Kim Gary on the first training day
Enjoying the Hard Rock Cafe
Meals in Melting Pot in the second training day
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